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Front Office Technology (28)

Wednesday, 03 October 2012 13:08

Combating Computer Viruses in the Dental Office

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There’s nothing worse than contracting a virus.  You feel listless, sluggish and down-right grumpy.  No anti-biotic to give you quick relief, you just ride it out. 

Computer viruses can have the same effect… on your computer.  I thought I’d use this post to talk about anti-virus software, how it works and why you need it on your dental practice computers.

As I reflect on how the business practices of dentistry have changed over the years, it amazes me how dental providers got trapped in the loop of billing insurance carriers for services performed.  After all, when I take my car in for maintenance or to get a part replaced, I must pay for the services in full before they hand me the keys to drive my repaired vehicle off of the property! 

Wouldn’t it be nice if we could get paid in full before handing the patient their ‘new tooth’? 

As wonderful as it sounds, reality bites.  And the reality is that there is another revenue stream for dental practices that is waiting in the wings to be tapped into.

Medical insurance.

Wednesday, 22 August 2012 08:59

Do Tablets Have a Place in the Dental Office?

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I have had mixed feelings about business’s rush to tablet computers.  The advantages of a tablet are its size, mobility and its natural user interface.  It is a great content consumption device.  Want to watch a video, peruse a spreadsheet or even read a blog, it is a impressive device. 

When you get to content creation you run into its limitations.  I would not want to be composing this blog on a tablet.  Give me a keyboard and mouse when it comes to creating something on the computer.

 

Tuesday, 31 July 2012 14:40

Will Cash Payments Die in Dentistry?

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A blog post from MasterCard caught my eye a few months ago.  It made the case for eliminating cash (no surprise coming from MasterCard).  But surprisingly MasterCard claimed that credit is cheaper than cash (http://tinyurl.com/885y3v9). 

Cheaper than cash? 

With every credit card transaction various organizations siphon off a small piece of the money that was destined for the merchant (in this case, the dentist).  The credit card issuer gets a piece.  The merchant’s bank gets a piece.  Visa, MasterCard, Discover or American Express get a piece, as well.  The entire dance is usually orchestrated by a credit card transaction company that takes a piece.

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